Frequently Asked Questions
Thank you for visiting our Frequently Asked Questions page.
Here, you will find some of the common questions we have received from our customers and we hope you will find the answer to yours.
What are your shipping charges?
Our shipping charges depend on several factors
Limited time offers and promotions
Current offer - Free shipping
Total order value
Free shipping on all USA and Canada orders with total order value amounts 75.00 USD and above.
Free shipping on all other countries with total order value amounts 100.00 USD and above.Package weight
The total weight of products purchased with your order.
The shipping address address provided in your order.
What payment methods do you accept?
We accept all major credit cards including VISA, MasterCard, Discover, American Express and Debit Cards payments.
Can I edit my order?
We know you are expecting your package to arrive in the mail in a few days. We also know to meet your expectations, we have to process your order and get your package shipped out soon.
Incase you need make changes, send us your request via contact us page and reference your order number in your request.
Please note this can only be possible if you send your request within the first hour of completing your purchase.
Regrettably, we cannot make changes to your order if it has been past 1 hour since you completed your purchase.
These changes include and are not limited to order cancelation, address change, addition, removal or revisions of purchased item details (size, color, quality).
When can i expect my package in the mail?
ESTIMATED PROCESSING AND DELIVERY TIME
Please note orders are processed during business hours - Monday to Friday, 9:00 AM to 4:00 PM EST (excluding holidays and weekends).
Order processing time
1 - 3 business days
Package delivery time
USA: 3 - 8 business days
Canada, United Kingdom, Australia, New Zealand: 6 - 15 business days
An email with your order tracking information will be sent to you once your order has been processed and your package is ready for shipping.
Kindly note the delivery time provided is just an estimate, you order can arrive before or after the business days mentioned.
MY PACKAGE HAS NOT BEEN DELIVERED
In the event your order does not arrive within the estimated time, kindly use this contact us page to send us a message with your order number as well as the order tracking number.
Our customer support team will be more than glad to assist you in tracking your order.
Kindly note we are not responsible for shipping/ delivery delays caused by customs departments, courier service provider due to weather-related delays or situations that may arise that are out of our control.
Customs duties/ taxes if applicable are the customer’s responsibility.
I ORDERED MULTIPLE ITEMS. WHY HAVE I RECEIVED PART SHIPMENT?
We have our products stocked in strategically located warehouse and in some cases; items on your order list will ship from different fulfillment centers for fast delivery. In the event this happens, we kindly request that you give it a few days for all items to be delivered.
WHY HAVE I NOT RECEIVED ANY ORDER CONFIRMATION EMAIL?
It is important to make sure you provide the correct email address in order for us to send your order confirmation details.
We have had cases where customers enter the wrong email address in error. In case you realize you provided the wrong email, kindly contact us for further assistance.
LOST OR STOLEN PACKAGE?
Kindly note that we are not responsible for any lost, stolen or undelivered packages.
Once the package is assigned to your local post office for dispatch, we no longer have any physical control of the product and post office will be the new entity responsible for the delivery.
In an event of mail carrier failure, Please contact your local carrier directly with any concerns or questions.
WHO WILL DELIVER MY ITEMS?
- United States: USPS
- Canada: Canada Post
- Australia: Australian Post
- United Kingdom: Royal Mail or Parcel Force
- Rest of the World: Your country's local post office.
Kindly Note there may be delays in delivering your package if the post office requires additional sorting of your order or if there is no authorized person to received your package at the mailing address provided.
If you have any questions or would like to get in touch, please contact us via email at firstname.lastname@example.org or the address below.
201 East Fifth Street, STE 1000, Sheridan WY 82801, United States