Frequently Asked Questions
WHAT ARE YOUR SHIPPING CHARGES?
Our shipping charges depend on
- Total order value [Free Shipping on all North America | Europe Orders over USD 76.00 and Free Global Shipping on orders over USD 100.
- Total weight of the products ordered.
- The mailing address provided in your order.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept all major credit cards - VISA, MasterCard, Discover, and American Express and Debit Cards payments.
CAN I CHANGE MY MAILING/ SHIPPING ADDRESS AFTER COMPLETING MY ORDER?
In case you need to make changes to your order, send us your request via our Contact Us page and reference your order number within 60 minutes of completing your order.
Kindly note we cannot make any changes or revise Mailing/ shipping address once your order has been submitted for processing.
We highly recommend the Mailing/ shipping address be your permanent residential address as opposed to a vacation/ temporary/ secondary address since we are in no position to guarantee how long the destination's customs or courier service provider will have the package on hold.
Kindly note order details cannot be changed 24 hours after completing your order.
WHEN SHOULD I EXPECT DELIVERY OF MY ORDER?
ESTIMATED SHIPPING/ DELIVERY TIME
Our working days are:
Monday to Friday, 9:00 AM- 4:00 PM EST (excludes holidays and weekends).
Order Fulfillment: Orders are sent to the warehouse for processing within 5 working days.
Door To Door Delivery: An email with your order tracking information will be sent to you once your order is fulfilled from the warehouse.
The Courier Service Provider will issue Order Tracking Number which will we will send to you via email.
Estimated delivery/ transit time is usually between 5-25 working days depending on the warehouse location and your mailing address.
Kindly note the estimate delivery/ transit time provided is just an estimate, you order can arrive before or after the number of days mentioned.
In the rare event your order does not arrive within the estimated time, kindly contact us with your order number as well as the order tracking number.
Our customer support team will get in touch with you and offer help in tracking your order. We will do our level best to resolve any issue that may arise.
Kindly note we are not responsible for shipping/ delivery delays caused by customs departments, courier service provider due to weather-related delays or situations that may arise that are out of our control.
Customs duties/ taxes if applicable are the customer’s responsibility.
I ORDERED MULTIPLE ITEMS. WHY HAVE I RECEIVED PART SHIPMENT?
We have our products stocked in strategically located warehouse and in some cases; items on your order list will ship from different fulfillment centers for fast delivery. In the event this happens, we kindly request that you give it a few days for all items to be delivered.
WHY HAVE I NOT RECEIVED ANY ORDER CONFIRMATION EMAIL?
It is important to make sure you provide the correct email address in order for us to send your order confirmation details.
We have had cases where customers enter the wrong email address in error. In case you realize you provided the wrong email, kindly contact us for further assistance.
LOST OR STOLEN PACKAGE?
Kindly note that we are not responsible for any lost, stolen or undelivered packages.
Once the package is assigned to your local post office for dispatch, we no longer have any physical control of the product and post office will be the new entity responsible for the delivery.
In an event of mail carrier failure, Please contact your local carrier directly with any concerns or questions.
WHO WILL DELIVER MY ITEMS?
- United States: USPS
- Canada: Canada Post
- Australia: Australian Post
- United Kingdom: Royal Mail or Parcel Force
- Rest of the World: Your country's local post office.
Kindly Note there may be delays in delivering your package if the post office requires additional sorting of your order or if there is no authorized person to received your package at the mailing address provided.