FREE SHIPPING ON ALL NORTH AMERICA AND EUROPE ORDERS OVER $75 USD

Frequently Asked Questions


WHAT ARE YOUR SHIPPING CHARGES?
Our shipping charges depend on
  • Total order value (FREE SHIPPING ON ALL NORTH AMERICA AND EUROPE ORDERS OVER $75 | FREE GLOBAL SHIPPING ON ORDERS OVER $100).
  • Total weight of the products ordered.
  • The mailing address provided in your order. 
 
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept all major credit cards (VISA, MasterCard, Discover, and American Express), Debit Cards and PayPal payments.
 
CAN I CHANGE MY MAILING/ SHIPPING ADDRESS AFTER COMPLETING MY ORDER?
In case you need to make changes to your order, send us your request via email to support@myesoko.com referencing your order number within 24 Hrs of completing your order.
 
Kindly note we cannot make any changes or revise Mailing/ shipping address once your order has been submitted for processing.
 
We highly recommend the Mailing/ shipping address be your permanent residential address as opposed to a vacation/ temporary/ secondary address since we are in no position to guarantee how long the destination's customs or courier service provider will have the package on hold. Please note order details cannot be changed 24 hours after completing your order. 
 
WHEN SHOULD I EXPECT DELIVERY OF MY ORDER?
ESTIMATED SHIPPING/ DELIVERY TIME
Please note our working days are:
Monday to Friday, 9:00 AM- 4:00 PM EST (excludes holidays and weekends).
Order Fulfillment: We will send your order to the warehouse within 1 working day.
Door To Door Delivery: An email with your order tracking information will be sent to you once your order is fulfilled from the warehouse. The Courier Service Provider will issue An Order Tracking Number which will we will send to you via email. Delivery time is 10-25 working days depending on the warehouse location and your mailing address.
In the rare event your order does not arrive within the estimated time, kindly contact us with your order number as well as the order tracking number, a member of our customer support team will get in touch with you and offer help in tracking your order. We will do our level best to resolve any issue that may arise.
Kindly note we are not responsible for shipping/ delivery delays caused by customs departments or courier service provider due to weather-related delays.
 
Customs duties/ taxes if applicable are the customer’s responsibility.
 
I ORDERED MULTIPLE ITEMS. WHY HAVE I RECEIVED PART SHIPMENT?
We have our products stocked in strategically located warehouse and in some cases; items on your order list will ship from different fulfillment centers for quick delivery. In the event this happens, we kindly request that you give it a few days for all items to be delivered.
 
WHY HAVE I NOT RECEIVED ANY ORDER CONFIRMATION EMAIL?
It is important to make sure you provide the correct email address in order for us to send your order confirmation details. We have had cases where customers enter the wrong email address in error. In case you realize you provided the wrong email, kindly contact us for further assistance.
 
LOST OR STOLEN PACKAGE?
Kindly note that we are not responsible for any lost, stolen or undelivered packages. Once the package is assigned to your local post office for dispatch, we no longer have any physical control of the product and post office will be the new entity responsible for the delivery.
In an event of mail carrier failure, Please contact your local carrier directly with any concerns or questions.
 
WHO WILL DELIVER MY ITEMS?
  • United States: USPS
  • Canada: Canada Post 
  • Australia: Australian Post
  • United Kingdom: Royal Mail or Parcel Force
  • Rest of the World: Your country's local post office.
 
Kindly Note there may be delays in delivering your package if the post office requires additional sorting of your order or if there is no authorized person to received your package at the mailing address provided.