To ensure that your package is properly delivered and that you receive it within the estimated time frame, please make sure that your address is correctly entered and includes all relevant and/or required information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) is critical for ensuring timely delivery. We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect or incorrectly entered at the time of purchase.
We will ship to PO Boxes via USPS. However, expedited shipping is not available to a PO Box. Other carrier options are available, and we reserve the right to change carriers at any time.
For international shipments, the goods will be imported on behalf of the consignee/buyer. The consignee authorizes myesoko to import the goods on his/her behalf. Further, the consignee/buyer agrees that myesoko may delegate the obligation to import the goods on his/her behalf to a subcontractor (e.g., a customs broker). The consignee will pay the taxes and duties in addition to the purchase price of the goods.
All orders are subject to processing time that is separate and apart from the time it takes for a shipment to reach its destination once it has been picked up from our fulfillment center by the applicable carrier.
Depending on a number of factors, domestic and international orders may take up to 3 business days (excluding Saturdays, Sundays, and holidays) to process.
After your payment is authorized and verified, standard orders can still take up to 5 business days to process. Express orders can still take up to 3 business days to process, and Priority orders can still take up to 2 business days to process. This is just an estimate and doesn't include weekends or holidays.
Shipping rates and timelines
Please note that orders to US destinations may take 3-8 business days from the date a package is shipped out, not necessarily from the date the order was placed, depending on the shipping method selected and the final destination of the order.
When your order has been shipped, you will receive an email with tracking information.
For U.S. domestic and international orders, we will use USPS or UPS to ship to most locations. Alternative carriers may be selected at our sole discretion to meet shipping requirements.
Your final shipping cost is displayed at the point of checkout.
Shipping fees are non-refundable. If you refuse any shipments from myesoko.com, you will be held responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from any credit issued.
We will ship to PO Boxes via USPS. However, expedited shipping is not available to a PO Box.
If you are experiencing a non-delivery or your tracking information states that your package was delivered by the carrier but you have not received it, you must contact us within 3 days from the delivery date disclosed to file a claim.
We will assist you in working with the carrier to complete the claims process. Please note: claims can take up to 30 days to complete (depending on the shipping carrier used).
myesoko does not hold or accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered and/or held at the post office at the customer’s request.
Out of stock items
If your order includes multiple items and one (or more) of the items is out of stock: we will go ahead and ship the rest of your order, issuing a refund to your original form of payment for the item(s) not in stock.
Reserved rights regarding shipping
While we will make every effort to accommodate your shipping and billing preferences, myesoko reserves the right to require customers to use a “common” shipping and billing address in the event we are unable to process an order or verify a shipping address provided.
Additionally, myesoko reserves the right to solely define and limit, refuse, and/or cancel orders from customers at any time due to:
An irregular or excessive returns history indicative of “wardrobing.”
An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or,
Potential fraudulent or criminal activity.
Similarly, myesoko reserves the right to limit, refuse, and/or reject returns to any customer or entity due to similar actions as noted above.
If you have any questions or would like to get in touch, please contact us via email at firstname.lastname@example.org or the address below.
201 East Fifth Street, STE 1000, Sheridan WY 82801, United States